Legal

Privacy Policy

Last updated: October 9, 2026

12026767 Canada Inc., operating as Latho Cleaning Services (“Latho”, “we”, “us”), respects your privacy. This policy explains what personal information we collect, why, and how we protect it, in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. What we collect

Contact details: name, phone number, email, address and postal code.
Home details: size, type of clean, extras, access instructions (such as lockbox or door codes) and notes about pets.
Booking and payment history. Card payments are processed by Stripe; we do not see or store your full card number.
Messages you send us by text, email or phone, and call recordings if we tell you a call is recorded.
Website information such as pages visited and how you found us (for example, which ad you clicked), collected through cookies and similar tools.

2. Why we use it

To prepare quotes, book and deliver your cleans, and send reminders.
To process payments, deposits, fees and refunds.
To share the details needed for your clean (address, access instructions, home details and first name) with the cleaning team assigned to your booking.
To handle questions, complaints, re-cleans and claims.
To ask for feedback and reviews.
To send offers and news, only if you have agreed. You can unsubscribe at any time by replying STOP to texts or using the link in our emails.
To understand which advertising works so we can improve our service.

3. Who we share it with

We do not sell your personal information. We share it only with:

the cleaning team assigned to your booking;
service providers who help us run the business, such as our booking and messaging platform, payment processor (Stripe), email provider and advertising platforms;
authorities, if required by law.

Some of these providers store information on servers outside Canada, including in the United States, where it may be subject to local laws. We choose providers that protect information to a standard comparable to Canadian law.

4. How we protect it

We use secure, password-protected systems with two-step verification, limit access to the people who need it, and ask cleaning teams to delete access codes and client details after each job.

5. How long we keep it

We keep client and booking records for as long as you are a client and for up to 7 years afterwards for tax and legal purposes. Access codes are removed once they are no longer needed.

6. Your rights

You may ask to see the personal information we hold about you, correct it, or withdraw your consent to marketing at any time. Withdrawing consent to information we need to provide a booked service may mean we cannot complete it.

7. Contact

Questions or requests about your privacy:

Privacy contact, Latho Cleaning Services
hello@lathocleaning.com · (249) 444-9246

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.