Terms of Service

We provide residential cleaning in Barrie, Innisfil, Angus, Orillia and nearby areas. Services are performed by independent, vetted cleaning teams working on our behalf. What each service includes is described on our website and in your quote.

Quotes are based on the information you give us (number of bedrooms and bathrooms, type of clean, extras). If the home is significantly larger or dirtier than described, we will tell you before starting and agree any price change with you. All prices are in Canadian dollars, plus 13% HST.

You choose a date and an arrival window. Our team may arrive at any time within that window. Traffic or weather may occasionally cause delays; we will let you know as soon as possible.

You must provide safe access at the booked time (being home, a lockbox, a door code or a key arrangement). Access codes and keys are kept confidential and used only for your clean. Please secure valuables, cash, jewellery and fragile or sentimental items before the clean.

Your card is saved securely through our payment processor, Stripe, when you book. You are charged on the day of service after the clean is complete. Move-in, move-out and deep cleans require a $50 deposit at booking, credited to your final bill. Recurring clients are charged after each visit. By booking, you authorize us to charge your saved card for completed services and any fees described in these Terms.

If something included in your service was missed, tell us within 24 hours with a photo. We will return within 48 hours to fix it at no charge. If a re-clean does not resolve the issue, we will offer a partial or full refund for the affected part of the service. Refunds go back to the original card within 5 to 10 business days.

For safety reasons, our teams do not: move heavy furniture or appliances; work at heights above a standard step stool; clean biohazards, bodily fluids, mould, pest infestations or hazardous materials; clean exterior windows; or handle items you have asked us not to touch. We may stop work if conditions are unsafe.

Please tell us about pets when booking and keep them secured during the clean. We are not responsible for pets that escape through doors opened in the normal course of cleaning if they were not secured.

Our teams work with care. If something is damaged or missing, report it within 48 hours of the clean with photos. We will investigate and work with you and the responsible cleaning team to resolve it fairly. We are not responsible for normal wear and tear, items that were already damaged, loose or improperly installed fixtures, or damage caused by following your specific instructions.

Recurring cleans continue at the agreed frequency until you cancel. You may pause or cancel recurring service at any time with 48 hours notice before the next visit. We will give at least 30 days notice of any price change for recurring clients.

Our cleaning teams are introduced to you through Latho. Please do not arrange private cleaning with them outside Latho during your service and for 12 months after.

To the extent permitted by law, our liability for any claim related to a service is limited to the amount paid for that service, except where damage was caused by our negligence. Nothing in these Terms limits any rights you have under Ontario’s consumer protection laws.

We may update these Terms. The version on our website at the time of your booking applies to that booking.

These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there.